During this current situation with Covid-19 all Halton Libraries have been closed. . We hope this FAQs post will answer any questions you may have about the library service during this time.
Q. What are the current opening hours?
A.You can find our opening hours on our Opening Hours web page.
Q. How do I return my library books?
A. Please keep hold of your books until we are able to reopen. There are no fines for overdue books.
Q. Do I need to wear a face mask to visit the library?
A. Following on from an update to the official guidance on face coverings, members of the public will be required to wear a face covering in all Halton libraries.
Q. How do I renew my library books?
A. You can renew your books by selecting this link and entering your library card number and pin
Q. I don’t know my pin, what do I do?
A. You can contact a member of staff via email firstname.lastname@example.org or by private message through our Facebook and Twitter accounts @HaltonLibraries
Q. Will I receive a fine if my books are late?
A. No, Halton Libraries no longer charge fines for overdue items.
Q. My account shows I have fines, I thought Halton Libraries didn’t charge fines.
A. It may be your books are overdue and the library management system is registering them as lost. As soon as the books are returned this charge will come off your ticket.
Q. I want to join the library, what do I do?
A. You can join the library online and we will email you with details of your card number and pin.
Q. I filled in an online form to join but I have not received a reply.
A. If you have not had a reply within 5 days please contact us via email@example.com or by private message through our Facebook and Twitter accounts @HaltonLibraries to let us know.
Q. I have a personal question about my library account, who do i contact while you are closed.
A. Staff are available to answer questions via email firstname.lastname@example.org or via private message through our Facebook and Twitter accounts @HaltonLibraries.
Q. I want to access online magazines and ebooks but I don’t know how to do it.
A. You will find our online resources on the Digital page of our website. If you need help with our resources you can contact library staff who will be happy to guide you through it.
Q. My books are delivered to me by the Home Library service. When is my next delivery due?
A . You can email Trudy.Jones@halton.gov.uk for information regarding your deliveries.
Q. Can I join the home library service?
A. The Home Library Service usually operates for people who are normally housebound or find it hard to get to their nearest library for reasons such as mobility problems, illness or carer responsibilities. We are currently taking people on a temporary basis, if they are over 70 or are shielding and can normally make it to the library, but are unable to at this time.