Explore Our Library Services
Frequently Asked Questions
Your Questions Answered
Find answers to the most common questions about Halton Libraries and our services.
How can I get a library card?
You can join the library online, and we will email you with details of your card number and pin. You can also join by visiting onr of our libraries and speaking to a member of staff.
What are the library opening hours?
Our libraries are open Monday to Saturday, with varying hours. Please check our opening hours web page for more information.
How do I return and renew my library books?
You can return your books to any of our libraries in Halton. You don't need to return the books to the library you borrowed them from. You can also renew your books online, by entering your library card number and pin.
I don't know my pin, what do I do?
You can contact a member of staff via email hlelib@halton.gov.uk, or by private message through our Facebook page @HaltonLibraries.
Will I receive a fine if my books are late?
No, Halton Libraries no longer issue fines for overdue items.
My account shows I have fines, I thought Halton Libraries didn't charge fines?
It may be your books are overdue and the library management system is registering them as lost. As soon as the books are returned this charge will come off your ticket.
I have a personal question about my library account, who do I contact?
Staff are available to answer questions in person, via telephone 0151 511 7744, email hlelib@halton.gov.uk or via private message through our Facebook page @HaltonLibraries.
I want to access online magazines and eBooks but I don't know how to do it.
You will find our online resources on the digital services web page. If you need help with our resources you can contact your library, and staff who will be happy to guide you through it.
My books are delivered to me by the Home Library service. When is my next delivery due?
You can contact Halton Libraries for information regarding your deliveries. They will be able to direct your enquiry to the correct staff members.
Can I join the Home Library service?
The Home Library Service operates for people who are normally housebound or find it hard to get to their nearest library for reasons such as mobility problems, illness or carer responsibilities. You can ask library staff for more details or email hlelib@halton.gov.uk.
Why has my library card stopped working?
It could be that your card has expired. Contact any library and let us know and we will be able to reactive it again. If you haven't used your card for a number of years, it could be that your library account has closed. It's really quick and easy to re-join either online or in person.